Refund policy

1. Eligibility for Returns & Exchanges

At GLIMFI, customer satisfaction is important to us. If you experience any issue with your order, you may request a return or exchange within 3 days of receiving your item.

Returns or exchanges are accepted in the following situations:

  • The product arrives damaged or defective
  • You receive the wrong item or incorrect size

To be eligible:

  • The product must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included
  • A valid proof of purchase (order confirmation or receipt) is required

2. Exchange Process

We provide replacements for eligible products.

  • Once your request is approved, we will arrange an exchange or replacement
  • Exchanges depend on product availability
  • If the same item is not available, we may offer an alternative product or store credit

3. Items Not Eligible for Return

Certain items cannot be returned or exchanged, including:

  • Products damaged after delivery due to improper use
  • Items that have been used, washed, or altered
  • Products returned without original packaging or proof of purchase
  • Discounted, clearance, or final sale items (if specified at purchase)

If you're unsure whether your item qualifies, please contact us before proceeding.

4. Return Shipping Responsibility

  • If the return is due to an error on our part (such as a defective or incorrect item), GLIMFI will cover the return shipping cost
  • For exchanges based on personal preference (e.g., size or color), the customer will be responsible for return shipping fees

5. How to Request a Return or Exchange

To initiate a return or exchange:

  • Contact our support team within 3 days of delivery
  • Provide your order number along with clear photos showing the issue
  • Our team will review your request and guide you through the next steps

6. Refunds (If Applicable)

  • Refunds are processed only in cases where a replacement is not possible
  • Approved refunds will be issued to your original payment method or as store credit
  • Processing times may vary depending on your payment provider

7. Contact Us

If you need help with a return, exchange, or refund request, please reach out to our customer support team through our website.